Question 1

When is ICS available?

Accepted Answer

We’re open Monday through Friday, 9AM–5PM EST. We’re closed on major holidays and from Christmas through New Year’s Day to recharge and come back even sharper.

Question 2

Will ICS work with my current tax preparer or auditor?

Accepted Answer

Absolutely. We’re happy to collaborate with your tax pro or audit firm to keep everything aligned, accurate, and on time.

Question 3

Can I adjust my plan or add a service?

Accepted Answer

Yes! Whether you want to add payroll, bill pay, or something else, our Client Services Team will guide you through the process and provide a custom quote.

Question 4

Can I cancel services?

Accepted Answer

Of course. All plans are month-to-month. Just give us 30 days' written notice so we can close everything out smoothly.

Question 5

What do I need to get started with ICS?

Accepted Answer

To keep things efficient, we ask that your business:
 ✔ Uses (or is open to switching to) QuickBooks Online
 ✔ Has separate personal and business finances
  ✔ Can provide electronic access to banking and transaction data

Question 6

Do you work with clients outside Connecticut?

Accepted Answer

Yes, we support service-based businesses virtually across all 50 states.

Question 7

Is there an onboarding fee?

Accepted Answer

Yes. We charge a one-time onboarding fee of $595 to set you up for success from day one.

Question 8

How do I contact my accountant?

Accepted Answer

You’ll connect with your dedicated accountant through Keeper. For quick questions, expect a reply in 24–48 business hours. For reports or in-depth requests, give us 48–72 hours. For urgent matters, call us directly.

Question 9

When will I receive my monthly reports?

Accepted Answer

We aim to close your books and deliver reports by the 10th of each month. You’ll receive a package that includes an income statement, balance sheet, transaction list, and any custom reports you’ve requested.

Question 10

What if I need older transactions reclassified?

Accepted Answer

Requests made within 30 days of receiving your monthly report are free. After that, reclassifications may be billed at our standard hourly rate.

Question 11

When are payments due?

Accepted Answer

We bill monthly, in advance. Your card on file will be charged on the 1st of each month.

Question 12

What if I submit info late?

Accepted Answer

We ask that documents are submitted within 15 days of request. Late submissions may be subject to additional fees.

Frequently Asked Questions

Location

Woodbridge, CT

Phone

475-209-9368

Email

info@icsaccounting.com

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​Frequently Asked Questions