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Frequently Asked Questions
Answers That Make Business Finances Feel Simpler
Have a question? You’re not alone. We’ve rounded up the most common ones to help you understand what it’s like to work with ICS—and how we support your business at every stage.
We’re open Monday through Friday, 9AM–5PM EST. We’re closed on major holidays and from Christmas through New Year’s Day to recharge and come back even sharper.
Absolutely. We’re happy to collaborate with your tax pro or audit firm to keep everything aligned, accurate, and on time.
Yes! Whether you want to add payroll, bill pay, or something else, our Client Services Team will guide you through the process and provide a custom quote.
Of course. All plans are month-to-month. Just give us 30 days' written notice so we can close everything out smoothly.
To keep things efficient, we ask that your business:
✔ Uses (or is open to switching to) QuickBooks Online
✔ Has separate personal and business finances
✔ Can provide electronic access to banking and transaction data
Yes, we support service-based businesses virtually across all 50 states.
Yes. We charge a one-time onboarding fee of $595 to set you up for success from day one.
You’ll connect with your dedicated accountant through Keeper. For quick questions, expect a reply in 24–48 business hours. For reports or in-depth requests, give us 48–72 hours. For urgent matters, call us directly.
We aim to close your books and deliver reports by the 10th of each month. You’ll receive a package that includes an income statement, balance sheet, transaction list, and any custom reports you’ve requested.
Requests made within 30 days of receiving your monthly report are free. After that, reclassifications may be billed at our standard hourly rate.
We bill monthly, in advance. Your card on file will be charged on the 1st of each month.
We ask that documents are submitted within 15 days of request. Late submissions may be subject to additional fees.